Privacy Policy
This Privacy Policy describes how Wear with Ease (“we,” “us,” or “our”), operating at wearwithease.store, collects, uses, and protects your personal information when you use our website and purchase our apparel and accessories in Pakistan. We are committed to ensuring your shopping experience is as secure and “easy” as our clothes.
1. Information We Collect
We collect information necessary to process your transactions, provide customer support, and personalize your shopping experience.
a. Personal Identification Information
- During Checkout: Your name, email address, mobile phone number, and complete shipping and billing address.
- Account Creation: Username and encrypted password.
- Communications: Information shared when contacting Customer Care regarding sizing, returns, or order inquiries.
b. Payment Information
- Online Payments: We securely process payment transaction details (e.g., transaction ID, bank confirmation) through encrypted third-party payment gateways. We do not store full credit card numbers or sensitive financial data on our servers.
- Cash on Delivery (COD): We collect confirmation of your agreement to pay the order value upon delivery.
c. Technical and Usage Data
- Website Activity: Your IP address, device information, browser type, pages viewed, products saved to your cart, and referral sources. This data is collected automatically via cookies and similar technologies to improve our site layout and offerings.
2. How We Use Your Information
We use the collected information exclusively for the following purposes:
- Order Fulfillment: To process your purchase, verify payment (especially for COD orders), package your items, and deliver them to your specified address in Pakistan via our courier partners.
- Customer Service: To send you updates on your order status, delivery notifications, and respond to your inquiries regarding sizing, returns, or product availability.
- Personalization & Marketing (with consent): To send tailored promotions, new collection alerts, and style advice via email or SMS, only if you have explicitly opted in. You always have the ability to unsubscribe.
- Improvement: To analyze customer preferences (e.g., popular sizes, colors) to optimize our product selection and website functionality.
- Security: To detect and prevent fraud, unauthorized transactions, and maintain the security of your data and our website.
3. Sharing Your Information (Third Parties)
We share your personal information only when necessary to conduct our business and fulfill your order:
- Logistics & Delivery Partners: Your name, address, and phone number are shared with third-party courier services across Pakistan to ensure your package is delivered reliably.
- Payment Processors: Information needed to secure and process online payments is shared with our certified payment gateways.
- Legal Compliance: We may disclose your information if required by law, court order, or governmental authority in Pakistan.
We do not sell, rent, or trade your personally identifiable information to external marketing companies.
4. Data Security and Protection
We implement robust, industry-standard security protocols to protect your data from unauthorized access or disclosure. This includes:
- SSL Encryption: The entire website utilizes Secure Socket Layer (SSL) technology to encrypt data during transmission.
- Access Control: Internal access to your personal data is restricted to authorized employees who need the information to perform specific job functions (e.g., processing orders).
5. Your Rights as a Customer
As a user of Wear with Ease, you have the following rights concerning your personal data:
- Access: You can request details of the personal data we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal data.
- Deletion: You may request the deletion of your account and associated personal data, subject to any legal requirements we have for record retention (e.g., tax records).
- Opt-Out: You can opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in any email or by contacting Customer Care.
